Privacy Policy
This Privacy Policy explains how Orelune Mode collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.
Orelune Mode operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a secure and transparent shopping experience.
Our store is powered by Shopify, which enables us to provide our online store, checkout, payment processing, and related services.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website and services, we may collect the following types of personal information:
• Contact details, including your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel.
• Payment information, including payment method, payment confirmation, transaction details, and billing information. Full payment card details are processed securely by our payment providers and are not stored directly by Orelune Mode.
• Account information, including your username, password, preferences, and account settings if you create an account.
• Customer service communications, including messages, emails, requests, complaints, return requests, or other information you choose to share with us.
• Device and technical information, including your IP address, browser type, device type, operating system, network information, and unique identifiers.
• Website usage information, including how you interact with our website, pages visited, products viewed, items added to your cart, and other browsing behavior.
• Marketing preferences, including whether you have subscribed to or opted out of marketing communications.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you, for example when you place an order, create an account, contact us, subscribe to emails, or submit a request.
• Automatically through our website, including through cookies, pixels, analytics tools, and similar technologies.
• From Shopify and service providers, who help us operate our store, process payments, fulfill orders, provide customer support, analyze website performance, and improve our services.
• From third-party partners, such as payment providers, shipping partners, fraud-prevention providers, analytics providers, and marketing platforms.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
To process and fulfill orders
We use your personal information to process your order, confirm payment, arrange shipping, deliver products, manage returns, exchanges, cancellations, and provide order-related updates.
To provide customer support
We use your information to respond to questions, complaints, return requests, delivery issues, and other customer service inquiries.
To operate and improve our website
We use technical and usage information to maintain, secure, analyze, and improve our website, products, checkout process, and customer experience.
To process payments securely
Payment information is used to complete transactions securely through trusted payment processors and Shopify-supported payment systems.
To prevent fraud and protect our business
We may use your information to detect, investigate, and prevent fraudulent, illegal, harmful, or unauthorized activity.
To send marketing communications
If permitted by law or with your consent where required, we may use your contact details to send promotional emails, product updates, special offers, or other marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting us at info@orelune-mode.com.
To comply with legal obligations
We may use your personal information to comply with applicable laws, tax requirements, accounting rules, legal requests, regulatory obligations, and to enforce our terms and policies.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, support checkout, and provide a more personalized shopping experience.
Cookies may help us understand how visitors use our website, which products are viewed, and how we can improve our services.
Depending on your location, you may be able to manage or disable cookies through your browser settings or through cookie preferences available on our website.
Please note that disabling certain cookies may affect the functionality of the website, including checkout or account features.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third parties only where necessary for legitimate business, operational, legal, or service-related purposes.
This may include sharing information with:
• Shopify, which hosts and powers our online store.
• Payment processors, to securely process payments and refunds.
• Shipping and fulfillment partners, to deliver your order.
• Customer support providers, to help us respond to inquiries.
• Marketing and advertising partners, where permitted by law.
• Analytics and technology providers, to help us understand and improve website performance.
• Professional advisors, such as legal, accounting, or compliance advisors.
• Government authorities or law enforcement, if required by applicable law or valid legal process.
We do not sell your personal information for money.
Depending on where you live, certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising” under applicable privacy laws. Where required, you may have the right to opt out of these activities.
RELATIONSHIP WITH SHOPIFY
Our website is powered by Shopify.
Shopify may collect and process personal information when you visit our website, use our checkout, place an order, or interact with Shopify-powered features.
Information you submit through our website may be transmitted to and processed by Shopify and relevant third-party service providers in order to operate the store, process transactions, support checkout, improve services, and provide security.
Shopify may also process certain personal information independently in accordance with its own privacy practices.
You can learn more about Shopify’s privacy practices by visiting the Shopify Privacy Policy or Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, apps, platforms, or services.
If you click on a third-party link, you will be directed to a website or service that is not operated by Orelune Mode.
We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information.
Our checkout is processed through secure systems, and payment details are handled by trusted payment providers.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Please do not send sensitive or confidential information to us through unsecured communication channels.
DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
This may include retaining information to:
• Process and manage orders
• Provide customer support
• Handle returns, refunds, exchanges, and complaints
• Comply with tax, accounting, and legal obligations
• Prevent fraud and protect our business
• Resolve disputes and enforce our policies
When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.
INTERNATIONAL TRANSFERS
Because we use Shopify and other service providers, your personal information may be transferred, stored, or processed outside the country where you live.
Where required by applicable law, we rely on appropriate safeguards for international data transfers, such as recognized contractual protections or other lawful transfer mechanisms.
CHILDREN’S PRIVACY
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us at info@orelune-mode.com so we can take appropriate action.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
• Right to access the personal information we hold about you.
• Right to correction of inaccurate or incomplete personal information.
• Right to deletion of your personal information, subject to legal exceptions.
• Right to portability, where applicable.
• Right to object to or restrict certain processing activities.
• Right to opt out of marketing communications.
• Right to opt out of targeted advertising, sale, or sharing of personal information, where applicable.
These rights are not absolute and may apply only in certain circumstances under applicable law.
To exercise your privacy rights, please contact us at:
We may need to verify your identity before processing your request.
MARKETING COMMUNICATIONS
If you subscribe to our marketing emails, we may send you promotional messages, product updates, discounts, and other marketing content.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@orelune-mode.com.
Even if you unsubscribe from marketing messages, we may still send you non-promotional emails related to your orders, account, delivery, returns, refunds, or customer service requests.
COMPLAINTS
If you have a complaint about how we collect, use, or process your personal information, please contact us first at:
We will review your complaint and respond as soon as reasonably possible.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements.
When we update this Privacy Policy, we may revise the “Last updated” date on this page.
We encourage you to review this Privacy Policy periodically.
CONTACT
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
Orelune Mode
Email: info@orelune-mode.com
We will be happy to assist you.