Terms of Service
This website is operated by Orelune Mode. Throughout the site, the terms “we,” “us,” “our,” and “the store” refer to Orelune Mode.
Orelune Mode offers this website, including all information, tools, products, and services available from this site to you, the customer, subject to your acceptance of these Terms and Conditions, our Privacy Policy, Return Policy, Shipping Policy, and any other policies referenced on our website.
By visiting our website or purchasing from us, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before using our website. If you do not agree to these terms, you should not access our website or purchase products from us.
Our store is hosted by Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.
1. GENERAL INFORMATION
These Terms and Conditions apply to all visitors, users, customers, and others who access or use our website.
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for any minor dependent to use this website.
You may not use our products or services for any illegal or unauthorized purpose. You must not violate any applicable laws, including but not limited to intellectual property, consumer protection, privacy, and online commerce laws.
A breach of these Terms and Conditions may result in the immediate termination of your access to our services.
2. BUSINESS INFORMATION
Store name: Orelune Mode
Customer service email: info@orelune-mode.com
Website: Orelune Mode official online store
If applicable, business registration details, VAT details, company address, or other legal business information should be displayed clearly on your website, such as in the footer, contact page, or legal information section.
For Google Merchant Center, your business information should be consistent across your website, checkout, contact page, footer, and Merchant Center account.
3. PRODUCTS AND SERVICES
We make every effort to display our products as accurately as possible, including product descriptions, images, colors, prices, sizes, materials, and availability.
However, we cannot guarantee that your device screen will display colors or product details with complete accuracy.
All product descriptions, images, prices, and availability are subject to change without notice, unless otherwise required by law.
We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction where legally permitted.
We may also limit product quantities or discontinue products at any time.
4. PRICES AND PAYMENT
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may be changed at any time without prior notice, unless otherwise required by law.
The final order amount, including applicable taxes, discounts, and shipping costs, will be clearly displayed at checkout before payment is completed.
Orelune Mode offers free standard shipping unless otherwise stated on the website or at checkout.
Payments are processed securely through Shopify and trusted payment providers.
We do not directly store full credit card or payment card details.
5. ORDER ACCEPTANCE
After placing an order, you will receive an order confirmation by email.
This confirmation means that we have received your order request. It does not automatically mean that the order has been accepted or shipped.
We reserve the right to refuse, cancel, or limit an order where legally permitted, including in cases of:
• Incorrect product or pricing information
• Suspected fraud or unauthorized activity
• Product unavailability
• Incorrect or incomplete customer information
• Violation of these Terms and Conditions
• Payment issues
If your order is canceled after payment has been made, we will issue a refund to the original payment method where applicable.
6. SHIPPING AND DELIVERY
Orders are processed as quickly as possible.
Our usual order processing time is 1 to 2 business days.
The average delivery time is 6 to 11 business days after the order has been processed.
Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, weather conditions, incorrect address details, or other circumstances outside our control.
Orelune Mode offers free standard shipping on all orders unless otherwise stated.
Shipping details, tracking information, and delivery updates may be provided by email once available.
For more information, please refer to our Order and Delivery Policy.
7. RETURNS, REFUNDS, AND EXCHANGES
Customers may request a return within 30 days after receiving the order, subject to the conditions stated in our Return Policy.
Returned items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels attached where applicable.
Return shipping costs are the responsibility of the customer, unless the item received is incorrect, damaged, or defective.
A fixed $10 return processing fee may be deducted from the refund amount for approved returns.
Refunds are issued to the original payment method within 14 days after the returned item has been received, inspected, and approved.
For full details, please refer to our Return Policy.
8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@orelune-mode.com.
Please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
We will review the issue and provide an appropriate solution, which may include a replacement, exchange, refund, or other resolution depending on the situation.
9. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing complete and accurate order, billing, shipping, and contact information.
If an incorrect or incomplete shipping address is provided, Orelune Mode may not be responsible for delayed, lost, or misdelivered packages.
Address errors must be reported as soon as possible by contacting info@orelune-mode.com.
Address changes can only be made if the order has not yet been processed or shipped.
10. ACCURACY OF INFORMATION
We aim to ensure that all information on our website is accurate, complete, and up to date.
However, there may occasionally be typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, availability, shipping times, or other information.
We reserve the right to correct errors, update information, or cancel orders if any information on the website is inaccurate, to the extent permitted by law.
If an order is affected by an error and is canceled after payment, we will issue a refund where applicable.
11. USE OF THE WEBSITE
You agree not to misuse our website or services.
You must not:
• Use the website for illegal or unauthorized purposes
• Attempt to interfere with the security or functionality of the website
• Upload or transmit viruses, malware, or harmful code
• Copy, reproduce, resell, or exploit any part of the website without written permission
• Use false, misleading, or fraudulent information
• Violate the rights of Orelune Mode or any third party
We reserve the right to restrict or terminate access to our website if these terms are violated.
12. INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, product content, design elements, and other materials, is owned by or licensed to Orelune Mode, unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, or use any website content without our prior written consent.
13. THIRD-PARTY TOOLS AND LINKS
Our website may include access to third-party tools, apps, payment providers, shipping services, or external links.
These third-party services are provided for your convenience and may be subject to their own terms and privacy policies.
Orelune Mode is not responsible for the content, security, accuracy, availability, or practices of third-party websites or services.
14. PRIVACY AND PERSONAL INFORMATION
The submission and processing of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Orelune Mode shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, or services.
Nothing in these Terms and Conditions limits or excludes liability where such limitation or exclusion is not permitted by applicable law.
16. FORCE MAJEURE
Orelune Mode is not responsible for delays or failure to perform obligations caused by events outside our reasonable control.
This may include, but is not limited to, natural disasters, strikes, transportation delays, customs delays, supplier delays, government actions, technical failures, public holidays, pandemics, or other unforeseen circumstances.
17. CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website.
The most current version of the Terms and Conditions will always be available on this page.
Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.
18. CONTACT INFORMATION
If you have any questions about these Terms and Conditions, your order, our policies, or your rights as a customer, please contact us at:
Orelune Mode
Email: info@orelune-mode.com
We will be happy to assist you.